Frequently Asked Questions
Everything you need to know about your Prepared Hero orders.
What is the standard shipping timeframe for my order?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-7 business days, while international orders may take 10-15 business days depending on your location.
How can I track my shipment?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's progress in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate an exchange or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I ensure I'm ordering the correct size?
Each product page features a detailed sizing chart with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Are your materials sustainably sourced?
At Prepared Hero, we prioritize quality and ethics. We work closely with manufacturers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.